Return Policy

Dear Customer, we are committed to a "customer-first" philosophy and strive to provide high-quality products and excellent after-sales service. However, unexpected issues may occasionally arise. We are dedicated to assisting you in any situation and have established a return policy to handle such matters properly.

If you wish to return an item, please contact us within 30 days of receiving your order. Please note that return requests made after this 30-day period may not be accepted. Below is how we handle different return scenarios:

We will issue a full refund and cancel the order in the following cases:
1. The product has quality issues (photos required for verification). No need to return the product.
2. The product was not successfully delivered (e.g., the package was lost in transit).
3. We shipped the wrong product. No need to return the product.
4. The customer cancels the order before shipment. Orders are typically shipped within 24 hours of creation; please contact customer service within this timeframe if you wish to cancel.

Due to high international shipping costs, buyers may be required to cover return shipping fees for returns unrelated to quality issues (such as purchasing the wrong model or a change of mind). However, this is not mandatory and is determined on a case-by-case basis. We often provide free return shipping for high-value orders or for returning customers. Please consult customer service for details.

Please note:
1. Returned products must be in good condition and show no obvious signs of use.
2. Buyers must first submit a return/refund request via the Return Portal. Once approved by our team, we will provide you with the return address.

Refund Methods:
- If you paid via credit or debit card, the refund will be credited back to your card account. The exact timing depends on your card issuer; refunds typically appear in your account within 2 to 5 business days.
- If you paid via PayPal, the refund is usually returned immediately to your PayPal account balance.

If you have any questions regarding returns, please feel free to contact us at

Dear Customer, we are committed to a "customer-first" philosophy and strive to provide high-quality products and excellent after-sales service. However, unexpected issues may occasionally arise. We are dedicated to assisting you in any situation and have established a return policy to handle such matters properly.

If you wish to return an item, please contact us within 30 days of receiving your order. Please note that return requests made after this 30-day period may not be accepted. Below is how we handle different return scenarios:

We will issue a full refund and cancel the order in the following cases:
1. The product has quality issues (photos required for verification). No need to return the product.
2. The product was not successfully delivered (e.g., the package was lost in transit).
3. We shipped the wrong product. No need to return the product.
4. The customer cancels the order before shipment. Orders are typically shipped within 24 hours of creation; please contact customer service within this timeframe if you wish to cancel.

Due to high international shipping costs, buyers may be required to cover return shipping fees for returns unrelated to quality issues (such as purchasing the wrong model or a change of mind). However, this is not mandatory and is determined on a case-by-case basis. We often provide free return shipping for high-value orders or for returning customers. Please consult customer service for details.

Please note:
1. Returned products must be in good condition and show no obvious signs of use.
2. Buyers must first submit a return/refund request via the Return Portal. Once approved by our team, we will provide you with the return address.

Refund Methods:
- If you paid via credit or debit card, the refund will be credited back to your card account. The exact timing depends on your card issuer; refunds typically appear in your account within 2 to 5 business days.
- If you paid via PayPal, the refund is usually returned immediately to your PayPal account balance.

If you have any questions regarding returns, please feel free to contact us at support@luxfunicase.com.