Return & Refund Policy
Please reach out to us within 30 days of receiving your order to initiate a return. Requests made after this window may not be accepted.
Full Refund Without Return
You are eligible for a full refund without returning the item if:
You are eligible for a full refund without returning the item if:
- The item has a manufacturing defect (not caused by misuse; photo proof is required).
- The package was lost in transit.
- We shipped the incorrect item (excluding minor color variations).
- The order was canceled before it was dispatched.
Returns for Buyer's Preference
If you ordered the wrong size/item or simply changed your mind, we gladly accept returns. However, the item must be in pristine condition, and you will be responsible for the round-trip shipping costs due to high international freight rates.
If you ordered the wrong size/item or simply changed your mind, we gladly accept returns. However, the item must be in pristine condition, and you will be responsible for the round-trip shipping costs due to high international freight rates.
Non-Returnable Items
- Customized products (unless there is a quality issue).
- Items damaged by customer misuse or improper handling.
How to Request a Return
- Contact Us First: All returns require prior approval. Please email us with your request. If approved, we will provide a return shipping label.
- Processing Time: Once we receive your returned item, we will process your refund or exchange within 3 business days.
- Shipping Costs: The party at fault covers the shipping fees. If the return is due to our error, we pay. If it is a buyer-initiated return, the cost is determined by your local carrier and paid by you.
Refund Timeline & Methods
- Credit Card: Refunds are issued to your original payment method and typically appear on your statement within 2-5 business days, depending on your bank.
- PayPal: Refunds are usually credited to your PayPal balance immediately.